1. Select Your Locations
Enter your special places and any captions you want on your map.

2. Review Your Design
We'll create your custom map and send a preview within 48 hours.

3. Receive Your Art
Once approved, we'll print and ship your high-quality map directly to you.

Digital download
You'll receive a high-quality 300 dpi jpg file via a download link.

Unframed print
Our luxurious, silky smooth, 200 gsm premium matte paper is FSC-certified for eco-friendliness and shipped securely for safe arrival.

Canvas wrap
We use responsibly sourced wood stretcher bars, a 0.8" thick blend of cotton and polyester canvas (300-350gsm cover) for durability, and ship it safely in protective packaging.

Wooden framed poster
This sturdy pine or oak frame (0.79"-0.98" thick, 0.4"-0.6" wide) features shatterproof plexiglass, opulent 200 gsm matte paper, FSC-certified materials, and is ready to hang with included hardware.

Framed canvas
Our tight 100% cotton canvas (400gsm) comes with a solid face to prevent warping, a natural white matte finish, and is available in walnut or black poplar wood frames. Protective felt bumpers and hanging hardware are included.

Shipping Methods and Carriers

We work with a vast network of printing studios all over the world to ensure your order arrives promptly and in perfect condition. Our partners use various reliable carriers, including UPS, FedEx, and DHL.

Shipping Costs

We offer free shipping for all orders in the United States, Canada, Australia, and Europe. For the rest of the world, a flat shipping fee of $10 will be applied.

Processing Time

Each piece is made to order, ensuring the highest quality. Our processing time typically takes 2-5 business days, including the time needed to review and approve your proof.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping method selected:

North America: 5-10 business days

Europe: 5-10 business days

Asia: 7-15 business days

Australia: 7-15 business days

Rest of the World: 10-20 business days

Expedited and overnight shipping options will reduce delivery times.

International Shipping

We proudly ship worldwide. Please note that international orders may be subject to customs, duties, and taxes, which are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive an email with your tracking number. You can use this number to track your order’s progress until it reaches your doorstep.

Customs, Duties, and Taxes

For international orders, customs, duties, and taxes may apply based on your country’s regulations. These fees are not included in our shipping costs and are the responsibility of the customer. Please check with your local customs office for more information.

Returns and Exchanges

We want you to love your purchase! If your item arrives damaged or you receive the wrong order, please contact us within 30 days of receiving your order at hello@alltheplaces.shop. We will work with you to find a solution, whether it be a replacement or a refund.

Contact Information for Shipping Inquiries

If you have any questions or concerns about your order’s shipping, please reach out to us at hello@alltheplaces.shop. We’re here to help!

Product

Will I get to see a preview of my art print before it's shipped?

You bet! We'll send you a message with a proof of your personalized artwork for your approval. If you'd like any changes, we'll make the necessary revisions until you're completely happy. Keep in mind that too many revisions could delay the delivery of your final gift.

Oops! I made a mistake in my order (incorrect info or typo). How can I fix this?

No worries! Reach out to us right away, and we'll happily correct the error for you. However, please keep in mind that once you've approved the artwork and your order has been printed and shipped, we won't be able to make any changes.

Shipping

When can I expect my order to be delivered?

Creating your unique art print takes about 2-5 business days, including revisions. On average, the fulfillment and delivery takes an additional 6-15 business days depending on your location. We are proudly shipping worldwide!

Can I update my shipping address after my order has been placed?

Of course! If you need to change your shipping address or delivery destination, just let us know as soon as you can. But remember, we can't make any changes once your order has been printed and sent on its way.

How do you package my order to ensure it arrives safely?

We take great care in packaging your order. Unframed prints are gently rolled and placed in sturdy cardboard tubes. Framed prints are nestled in a protective foam pouch, wrapped with bubble wrap and foam, and securely boxed in cardboard containers. This approach ensures your gifts are well-protected and arrive in perfect condition.

Returns and Cancellations

What if I change my mind and want to cancel my order?

No problem! If you need to cancel your custom order, we can do that as long as it hasn't been fulfilled. Just keep in mind that if we've already sent you the proof, we'll deduct $29 from your refund to cover the time we spent creating it. Make sure to reach out to us as soon as possible.

Can I return my map print if I'm unhappy with it?

Because our products are custom-made just for you, we can't accept returns. But don't worry! If your order arrives damaged or the artwork isn't quite what you expected, let us know right away. We'll work with you to find a solution. Feel free to email us at hello@alltheplaces.shop or contact us through our Contact Us page.

What if my order is lost or damaged?

We're here to help! If your order arrives damaged or isn't what you expected, contact us within 30 days of receiving it, and we'll find a solution. For packages lost in transit, let us know within 30 days of the estimated delivery date, and we'll send a replacement. Email us at hello@alltheplaces.shop.